Artificial Intelligence should not be seen as a threat

The article discusses the opportunities and challenges of implementing artificial intelligence (AI) in the public sector, particularly focusing on its role in communication. The discussion highlights the potential benefits of AI, such as automating customer service, addressing language diversity, and enhancing service delivery. However, the article emphasizes the need for careful adoption of AI due to existing digital disparities and the importance of an adaptive mindset in a rapidly changing technological landscape. It also underscores the necessity for acquiring the required technical skills in the public sector and the importance of human oversight to address complex tasks. Additionally, the article calls for the development of legislation to guide the ethical implementation of AI in South Africa.